VOICE | July 2020

The greatest leaders, speakers and actors exude a presence that leaves a memorable impression both on and off the stage. This quality of presence unites and inspires others. As a nursing leader, your success is dependent on your ability to show up powerfully and confidently to set the vision and enlist the enthusiasm and commitment of others...Continue reading.

This article describes the series of events during a shooting incident in a rural academic medical center. What follows is a brief description of the incident as well as the response of the organization divided into three phases: early, mid-term and long-term...Continue reading.

As hospitals and health systems face tightened reimbursements and heightened demands for quality, it has become necessary to pursue regular methodical work to improve care processes and eliminate waste. Providing high-value care through standardized, efficient, quality-driven clinical practice requires a consistent and effective approach...Continue reading.

High-reliability organizations (HROs) operate under very trying conditions all of the time and yet manage to have less than their fair share of accidents. Does this sound familiar? Is your organization a high-reliability organization? HROs do not subscribe to the common belief in health care that accidents and errors cannot be prevented...Continue reading.

The COVID-19 pandemic has impacted everything in our personal and professional lives. We are social distancing while trying to remain connected; we are wearing masks in both public spaces and patient rooms. Boundaries are blurring as work becomes home and home becomes work...Continue reading.