Nursing Leads Transformation of Clinical Operations During Pandemic

COVID-19 created opportunities for nurses to transform clinical operations, according to AONL member Betty Jo Rocchio, MS, RN, senior vice president and chief nursing officer at Mercy, a health system based in St. Louis. In HealthLeaders Media, she explains how the connections between workforce management, capacity management and patient outcomes came to light as clinicians worked to solve challenges and adapt to the realities of the pandemic. In response nurses redesigned care to accommodate workforce constraints and employed predictive analytics to improve performance, care, patient experience, and nurse engagement. (HealthLeaders Media article, 3/1/21)